Returns & Exchanges

Buying jewelry online from another country takes trust. We take that seriously — if a piece isn’t right, we’ll fix it.

14-Day Return Window

You have 14 days from delivery to request a return or exchange. We extended this from 7 days specifically for our US and UK customers — international shipping means you need time to receive, try, and decide.

To be eligible:

• Item is unworn and in original condition
• Original packaging and tags intact
• You have your order confirmation (email or WhatsApp)

Wrong Size? We Cover It

Bangle sizing is the single biggest reason for returns, and honestly, it’s often on us for not explaining it well enough. So here’s our policy:

If you ordered the wrong size, we’ll send the correct size and cover the shipping. You don’t even need to return the original in most cases — just send us a photo and we’ll sort it.

Before you order, check our Size Guide or send us a photo of your hand next to a ruler on WhatsApp. We’ll tell you your size in minutes.

How to Start a Return

1. Message us on WhatsApp at +92 305 8644491 or email with your order number
2. Tell us what’s wrong — wrong size, damaged, not as described, changed your mind
3. We respond within 24 hours with next steps
4. Ship it back (or keep it, depending on the situation — see below)
5. Refund or replacement processed within 3–5 business days of resolution

When You Don’t Need to Ship It Back

Return shipping from the US or UK to Pakistan costs more than most of our products. So for these situations, we don’t ask you to return anything — just send photos:

• Item arrived damaged or broken
• Wrong item was sent
• Item doesn’t match the product photos
• Wrong size sent (our error)

In these cases we send a replacement or refund immediately and you keep the original. It’s cheaper for us and fairer to you.

Refund Methods

Refunds are issued to your original payment method within 3–5 business days of approval. Depending on your bank, funds appear in 5–10 business days.

Damaged in Transit

Send us a photo or video within 48 hours of delivery. Replacement ships the same week at no cost. We insure every parcel, so this costs you nothing.

Non-Returnable Items

For hygiene reasons, pierced jewelry (earrings, nose pins) cannot be returned once worn. Custom or personalized pieces are also final sale — we’ll confirm all details with you before making anything custom.

Questions Before You Buy?

Ask us anything — sizing, quality, how a piece photographs, whether it suits a specific outfit. WhatsApp +92 305 8644491. A real person answers, usually within a few hours.